Last updated: October 15, 2026

Delete your account or data

This page covers both apps published by TrainerStack: TrainerStack Pro, the app for personal trainers, and TrainerStack, the app for their clients. It explains how to delete your account from inside each app, how to ask us by email instead, and exactly what is deleted and what is kept. It should be read together with our Privacy Policy and App Privacy Policy.

In short: you can delete your account yourself from the app's settings in a few taps. Deletion is scheduled 30 days ahead so you can change your mind, then your personal data is deleted or de-identified. Records we must keep for tax and accounting law are kept for the period the law requires and nothing else.

1. Trainers: delete your TrainerStack Pro account

In the app

  1. Open TrainerStack Pro and sign in.
  2. Tap More, then Settings.
  3. Scroll to the bottom and tap Delete my account.
  4. Read the notice and confirm.

Your account is scheduled for deletion 30 days from that moment and the date is shown at the top of Settings. During those 30 days you can tap Cancel deletion in the same place and nothing is lost. After the 30 days your account is closed and the deletion below is carried out.

By email

If you cannot access the app, email support@trainerstack.pro from the email address on your account with the subject "Delete my TrainerStack Pro account". We confirm the request with you, schedule it with the same 30-day window, and reply when it is complete. We may ask you to verify that you own the account.

What is deleted and what is kept

DataWhat happens
Your login, name, phone, business profile, logo and settingsDeleted
Your clients’ coaching data (programs, check-ins, meal plans, notes, messages, photos)Deleted
Your leads, calendar, expenses and receiptsDeleted
Your platform subscriptionCancelled at deletion; nothing further is charged
Invoices, payment records and tax recordsKept for up to 7 years, as Australian tax law requires, then deleted
Support emails with usKept for up to 3 years, then deleted
Server and security logsKept for up to 12 months, then deleted
BackupsOverwritten on a rolling schedule, typically within 35 days

Your Stripe account belongs to you, not to us. Deleting your TrainerStack Pro account disconnects it from TrainerStack but does not close it, and does not cancel any client subscriptions you set up through Stripe. Cancel those with your clients before you delete your account.

2. Clients: delete your TrainerStack account

In the app

  1. Open TrainerStack and sign in.
  2. Tap Profile.
  3. Tap Delete account and confirm.

You are signed out and your account is scheduled for deletion in 30 days. Signing back in before then cancels the request. After the 30 days your data is deleted as described below and you can no longer sign in.

By email

Email privacy@trainerstack.pro from the email address on your account with the subject "Delete my TrainerStack account". We confirm the request with you and schedule it with the same 30-day window.

What is deleted and what is kept

DataWhat happens
Your login, profile photo, date of birth and contact detailsDeleted
Programs, workout logs, check-ins and progress photosDeleted
Nutrition logs, meal plans and health metrics (steps, sleep, weight)Deleted
Connected health sources (Apple Health, Health Connect)Disconnected and deleted
Your messagesRemoved or de-identified in the conversations they appear in
Your name, email and billing history held by your trainerKept by your trainer for their legal, accounting and tax obligations, then deleted on their schedule
BackupsOverwritten on a rolling schedule, typically within 35 days

Your trainer is the controller of your coaching records. If you want them to delete something they hold about you, ask them directly; we will help them do it.

3. Delete some data without closing your account

You do not have to delete your account to delete data.

  • Trainers can delete individual clients, leads, sessions, expenses, receipts, programs and meal plans from TrainerStack Pro or from the web app at any time. Deleting a client removes that client's coaching data from your account.
  • Clients can delete food log entries and logged sets inside TrainerStack, remove photos from a check-in before it is submitted, and disconnect a health source from the Connections screen. For anything already submitted to your trainer, ask your trainer or email us.
  • Anyone can ask us to delete specific information by emailing privacy@trainerstack.pro. Tell us which app you use, which data you mean, and the email on your account. We respond within 30 days and may need to verify your identity first.

The same retention rules apply: records we must keep for tax and accounting law stay for the required period, and everything else is deleted.

4. Questions